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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tyron Gilliam

October 24, 2025

4  out of  5
rating by Tyron Gilliam
"My experience with State Farm was great my agent Brandi was excellent and very sweet. Also took her time in asking questions making sure I had everything I needed. Agin thank you Brandi for an 💯!% customer service"
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Clara Gravely

October 23, 2025

5  out of  5
rating by Clara Gravely
"Mr. Shelton Lucas and his team Brandy and Marshall are very professional, knowlegable, compassionate and understanding when it comes to making sure they direct you to the right product. They are so courteous when answering the phone and your questions. Service like this is very hard to come by these days. Thank you team Lucas for all you do."
We responded:
"Mrs. Gravely, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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William Goodwin

October 23, 2025

5  out of  5
rating by William Goodwin
"Always friendly, helpful and professional. A rarity in these times."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Jermaine Johnson

October 21, 2025

5  out of  5
rating by Jermaine Johnson
"The rep.at state farm by the name of Brandie is so very helpful she do what she can do to help you the most and best rates for you. State farm is lucky to have someone like her. She gets 5 stars all the time from me. People switch to state farm there good."
We responded:
"Thank you for your 5-star review! Brandie and our entire team are happy to be your good neighbor!"
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Freddie Jones

October 14, 2025

5  out of  5
rating by Freddie Jones
"Krystal went above and beyond to help me and my family find the right policies to protect us from unforseen events. She took the time to explain every detail clearly and made sure we felt confident and secure in our decisions. Her professionalism, patience, and genuine care truly stood out. Thank you, Krystal, for being such a trooper and always looking out for my family best interest. You've earned our gratitude!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Robert Askew

September 30, 2025

5  out of  5
rating by Robert Askew
"Great Agency! Responsive, professional, and knowledgeable."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Kevin Roberson

September 30, 2025

5  out of  5
rating by Kevin Roberson
"Great customer service and explains things so you’ll understand."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Sharon Brown

September 22, 2025

5  out of  5
rating by Sharon Brown
"My Father whom is elderly was trying to get in contact with someone at Classic Collision as well as the State claims specialist division, I called and called for days and weeks trying to get my Dad's claim settle and it was a experience of much frustration. It was one representative that was able to jump in and started the ball rolling. Krystal Davidson provided great team work in helping us get the claim halfway settled. She made calls to Classic Collision as well as to State Farm Claims department. She advocated for us and analyzed where the breakdown of communication played a part of the claim not being settled. She was so helpful and honest and didn't give up on helping us resolve this matter. She was the only person calling us back and keep us updating with steps to do. No one from either department was contacting us back but Krystal Davidson. She is truly a asset to State Farm team and we appreciate all she did. She literally was doing 3 jobs at once and she is awesome. I couldn't have got this completed if she hadn't jumped in to action to help. A huge thank you to Krystal Davidson for all her hard work with this case."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Michael Squires Jr

September 11, 2025

5  out of  5
rating by Michael Squires Jr
"I adore every minute. At every second of service customer service was for this great establishment"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Preston Wilkins

September 5, 2025

5  out of  5
rating by Preston Wilkins
"Ms. Lucas She do amazing job and my family is happy to be here with State Farm. I highly recommend to come over here"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Va Ballard

August 29, 2025

5  out of  5
rating by Va Ballard
"Definitely a game changer from my last insurance company I was with, I highly recommend Shelton Lucas - State Farm"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Whitney Ballard

August 29, 2025

5  out of  5
rating by Whitney Ballard
"I want to thank the team for assisting my family with affordable auto and life insurance. Mr. Lucas was incredibly helpful and knowledgeable, guiding us through every step. The entire staff was polite, professional, and made the whole process smooth and stress-free. We truly appreciate the excellent service!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Hope Sorey-Jones (LADY)

August 29, 2025

5  out of  5
rating by Hope Sorey-Jones (LADY)
"Very polite and kind as well as helpful"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Sheylah T

August 29, 2025

5  out of  5
rating by Sheylah T
"Love them very nice people and helpful"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Steven Lucas

August 29, 2025

5  out of  5
rating by Steven Lucas
"He is a top rated insurance agent. His company made sure all of my needs were met, even the ones I didn't know I needed."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Debbie Williams

August 22, 2025

5  out of  5
rating by Debbie Williams
"Brandie is knowledgeable, easy to work with and provided excellent customer service."
We responded:
"Thank you for reviewing the Shelton Lucas State Farm office! We’re thrilled to know you had a positive experience with Brandie; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Tycoon247

August 22, 2025

5  out of  5
rating by Tycoon247
"Shelton Lucas State Farm and the staff there are exceptional and courteous. They always give me exactly what I am looking for when it comes to my insurance needs!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Ms. Lady

July 30, 2025

5  out of  5
rating by Ms. Lady
"I am glad to say that Michael Marshall was a great help for me. He actually salt and walk through the best possible options to lower my bill. Thank you 💕"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Big Reg

July 21, 2025

5  out of  5
rating by Big Reg
"Brandy has been extremely helpful and kind in resolving my recent insurance request. I spoke with her several times, and she responded professionally and sympathetically to my concerns. She even contacted me a few days after my request was resolved to reassure me that all necessary documents had been submitted. I truly appreciate her kindness and consistency in handling this matter. Thank you, Brandy!!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Brandie; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Charlissa Johnson

July 21, 2025

5  out of  5
rating by Charlissa Johnson
"Brandie always provides excellent customer service when I contact the office for any changes or updates I need to make to my account. She is always so pleasant when speaking with her! Thanks Brandie for all you do!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Shirley M. Smith

July 17, 2025

5  out of  5
rating by Shirley M. Smith
"Excellent service, very helpful. I have all my policies with this office. Their service is outstanding"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Marc Diver

June 30, 2025

5  out of  5
rating by Marc Diver
"Was super helpful easy to work with, for military members especially take your business here."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Daryl Crosby

June 30, 2025

5  out of  5
rating by Daryl Crosby
"Michael Marshall helped us out tremendously with the SR-22 process!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Josephine Gainer

June 5, 2025

5  out of  5
rating by Josephine Gainer
"Mr.Marshall has been extremely helpful with answering all my questions and helping make appointments in regards to a claim I had. Highly recommend going to him for you car insurance AND home owners insurance needs. My family and myself are very happy with the switch we made with state farm."
We responded:
"We’re thankful at Shelton Lucas State Farm for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we or Marshall can do to help, please let us know!"
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Edwin Hawkins

June 5, 2025

5  out of  5
rating by Edwin Hawkins
"Brandie is a very nice young lady, and helpful in assisting in reviewing my policies and setting up my online acccount."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service Brandie offered at Shelton Lucas State Farm. If you ever have any questions or need assistance, we’re here to help!"