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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tamara Jones

October 14, 2024

5  out of  5
rating by Tamara Jones
"I typically don’t write reviews …. old fashioned I guess. I just do word a mouth to friends and families. I was a day away from having my coverage cancel because of an old claim of my son. I was very frustrated in the process and worried but Mr. Marshall took my case over and call my son personally got the info on what happened and get the decision to cancel my coverage over turn. I was so…. Relieved and pleased with his effort. Thank you so much!!!"
We responded:
"Tamara, Being a little bit old fashion never hurts! We pride ourselves on being your insurance agency of choice. Providing quality customer service and assisting in a time of need aids in that community feel. Thanks again for allowing our agency to meet your need."
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Gigi Vita

October 11, 2024

5  out of  5
rating by Gigi Vita
"Very helpful & listens."
We responded:
"Mrs. Vita, Your business and confidence in our office means the world. We are super glad insure your home, auto and business. Insurance is the lifeline that we use at times of loss and gives us the assurance to sleep at night! We appreciate you."
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Unconventional Cleaning

October 11, 2024

5  out of  5
rating by Unconventional Cleaning
"I had the pleasure of working with Mr. Marshall and Brandie at State Farm, and I couldn't be happier with the experience. They were incredibly helpful, attentive, and took the time to answer all my questions with patience. The process was smooth and efficient, and they made sure I understood every aspect of my coverage. Highly recommend their services for anyone looking for a dedicated and knowledgeable insurance team!"
We responded:
"Corwin, Thanks for entrusting our office with your Commercial insurance needs. We grow by insuring businesses such as yours, one at a time. We appreciate the trust and business."
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Pat Austin

October 11, 2024

5  out of  5
rating by Pat Austin
"Very professional nice answers questions right away I love dealing with Marshall"
We responded:
"Mrs. Austin, It is our pleasure being your Agency of choice. Our providing your Homeowners and Auto Insurance is a pleasure and our constant goal of quality customer service. Thanks again for your business and confidence. "
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Glamor Girl

September 18, 2024

5  out of  5
rating by Glamor Girl
"Very welcoming and friendly place ,He explained everything clearly to me , I was not pressured at all to do anything I did not agree upon . I would definitely tell others about State Farm for sure. ♥️🙏🏾"
We responded:
"Your confidence in our agency is why we do what we do. Thanks for allowing us to cover you and your possessions."
Profile photo of Sharon Y. Moore Caldwell

Sharon Y. Moore Caldwell

September 17, 2024

5  out of  5
rating by Sharon Y. Moore Caldwell
"Mr. Marshall was very helpful in getting renter’s insurance for our student at Hampton University. Great customer service!"
We responded:
"Mrs. Caldwell, We like to think that our covering your child's belongings while away from home, lends itself to the rich heritage at HU and to give you a sense of comfort. Go Pirates!"
Profile photo of Angela “Angie” Hudson

Angela “Angie” Hudson

September 13, 2024

5  out of  5
rating by Angela “Angie” Hudson
"I switched over to State Farm from USAA every since I purchased my motorcycle 5 years ago. Originally, I was going to keep the policies seperate. But when I found I saved more on with State Farm, I decided to switch completely. The customer service over the phone is amazing. Being a person that suffers from severe anxiety, she has always been patient and kind. And an occasional trip to the physical office provided great customer service as well."
We responded:
"Angie, Your trust in our office and having a seamless experience between in or out of office speaks volumes to us. Thanks again for your business!"
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Tiffany Garrett

August 16, 2024

5  out of  5
rating by Tiffany Garrett
"Bre was very helpful with what I needed to accomplish when I called the office. It’s great having someone who is friendly and kind and gets the request completed quickly without issues."
We responded:
"Hello Tiffany! Thank you for recognizing our office and our level of commitment to customer service. We really pride ourselves in serving our customers. Make a great day!!!!"
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Eric Forte

August 7, 2024

5  out of  5
rating by Eric Forte
"Bre was friendly, extremely helpful and got my issue taken care of quickly."
We responded:
"Eric, It's always great to experience Stellar customer service and we are very happy to provide Auto and Homeowners insurance for you. Lastly, we are doubly glad Bre was able take care of you! "
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J Matt

August 7, 2024

5  out of  5
rating by J Matt
"Ms. Brandie helped me the best way possible. State Farm is the best insurance company there is"
We responded:
"Jeffery, Brandie took pleasure in quoting your motorcycle insurance and we are glad to have you aboard! Again, thanks for trusting our office."
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Sara D

August 6, 2024

5  out of  5
rating by Sara D
"They are so helpful...will help you with everything before you leave"
We responded:
"Mrs. Davis, Thank you for recognizing our efforts. Our goal is to provide stellar service to our customers and we appreciate your confidence in us to provide Auto and Home insurance."
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Marcus Davis Sr

July 24, 2024

5  out of  5
rating by Marcus Davis Sr
"Mr. Michael Marshall really came through for me. I was on the verge of License suspension as well as lost of coverage and he was able to get me back in good standing as well as an awesome rate with in 30 mins. I definitely appreciate your help with this policy as well as the last 3 or 4 policies we have been through. Your customer service is much appreciated. Thank You….he is definitely our version of “Jake from State Farm”."
We responded:
"Marcus, We appreciate you taking the time to convey your thoughts and accolades for Marshall's assistance. We pride ourselves for being there when our customers need us. Being able to assure your Auto insurance is in place and you are covered is paramount...Thanks again for doing business with us. "
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Kyla Snaza

July 22, 2024

5  out of  5
rating by Kyla Snaza
"Bre is great to work with! Very detailed and communicative. She’s awesome!"
We responded:
"Hello Kyla, We are glad your service experience exceeded expectations. Our goal is to provide customers with information that helps to make an informed decision. Thanks again for allowing Bre to serve you. "
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Jordan Trower

July 16, 2024

5  out of  5
rating by Jordan Trower
"Big shoutout to Shelton Lucas! Honest and committed to his job, definitely appreciate his help and customer service!"
We responded:
"Thanks Jordan! We appreciate you and your business. Covering your home, auto and health insurances is the staple of Income and Asset protection should something happens unexpectedly. Thanks again, you are appreciated!"
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Robert Howell

July 16, 2024

5  out of  5
rating by Robert Howell
"Great customer service, I was helped by Mr.Mike Marshall.He was great and very informative about the policies.Highly recommend."
We responded:
"Robert, Mike and our staff are pleased to assist. Your decision to insure your auto and add a Health Supplemental plan helps in the time of need. We are grateful for the opportunity to assist you!"
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Lilly Shrock

June 26, 2024

5  out of  5
rating by Lilly Shrock
"Bre helped me with my concerns in a professional, friendly, and sufficient manor. Very pleased with my experience and with customer service!"
We responded:
"Hello Mrs. Shrock! Thank you for recognizing Bre and her customer service assistance. Our office goal is to provide an unmatched level of customer service that exceeds expectations. You are appreciated!"
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Patia Lewis

June 24, 2024

5  out of  5
rating by Patia Lewis
"Worked with Bre and Brandi ! They’re awesome, understanding and professional! Check them out"
We responded:
"Hello Patia! It is our pleasure to meet your insurance needs. State Farm's Supplemental Health policy helps to protect "you" your greatest asset...Thanks again and have a fantastic day!"
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Shawneaque Miles

June 12, 2024

5  out of  5
rating by Shawneaque Miles
"Today, I had the pleasure of speaking with Bre regarding my auto insurance. She was incredibly kind and helpful, promptly addressing my inquiries and ensuring a swift callback. Her excellent customer service was evident through her cheerful demeanor and eagerness to assist over the phone."
We responded:
"Mrs. Miles, Our goal is to provide unmatched customer service and to make it easy to do business with our office. Thank you for allowing us to cover you Auto policy."
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Nate Wilkins

June 11, 2024

4  out of  5
rating by Nate Wilkins
"That Branch is the most patlite and they have Yur best interest in their hearts...I got my mom to switch to the Branch as well.....Ask for Brandy or Mike .. Great Job 👍🏿"
We responded:
"Nate, Absolute pleasure to cover your Auto and Renter's Insurance policies. We are equally as thankful for the referral to your mother. We make it our business to make you our business...thanks again!"
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Sandra Tonkins

June 11, 2024

5  out of  5
rating by Sandra Tonkins
"Excellent service and such a people person agent handle concerns promptly."
We responded:
"Mrs. Tonkins, We value your opinion and at greater lengths, we are driven to provide the best product or service that meets your need. Thank you for the opportunity to share what State Farm does best....protecting lives and providing solutions."
Profile photo of Tawshawa Joyner-Bullock

Tawshawa Joyner-Bullock

June 7, 2024

5  out of  5
rating by Tawshawa Joyner-Bullock
"Received excellent, prompt service and attention to detail from Michael Marshall. Thank you!"
We responded:
"Tawshawa, We appreciate you allowing our office to cover your Home and Auto Insurance. Mike is great at what he does and it's our goal to provide a level of customer service unmatched! Thanks again for your business."
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Trey Pressley

May 22, 2024

5  out of  5
rating by Trey Pressley
"I had the opportunity to work with Michael Marshall. This guy knew exactly what he was doing. He was very knowledgeable, efficient and communicated in a timely manner. Thank you for you service."
We responded:
"Trey, Our goal is to make it easy for you and to assist in selecting the right Home/Renters, Auto or Life insurance coverages. We pride ourselves on being there when most important. Thanks again, for trusting our office."
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Q S

May 21, 2024

5  out of  5
rating by Q S
"We have our home, life, automobile, rental, umbrella, and business insurance with State Farm. They had the best overall coverage for a great price and no other company can beat them. Mr. Marshall is knowledgeable, professional, hands-on, excellent customer service and follow up. Highly recommended."
We responded:
"Dr. Song, Thank you for entrusting out office with your Auto and Home insurance needs. We are at our best when providing services that protect our customer's possessions. It's a pleasure serving you and your family! "
Profile photo of Sharmane Tonkins

Sharmane Tonkins

May 21, 2024

5  out of  5
rating by Sharmane Tonkins
"The experience I received during my visit was top tier. I high recommend anyone within the area to utilize the many services offered by the Shelton Lucas team! The information given and the services provided exceeded my expectation. I am looking forward to working with this team for my current and future planning goals"
We responded:
"Sharmane, Meeting with you, reviewing your current coverages and charting a plan to assist you in reaching your desired goals is why we do exactly what we do!!!! We love having conversations regarding Income and Asset protection, it covers the Now and Later of life. We welcome you to our family of possibilities. "
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Sha Byrd

May 14, 2024

5  out of  5
rating by Sha Byrd
"Very helpful agent. He was kind and addressed my concerns while giving me peace of mind. And resolved my issue! Thank you , I'm a happy customer"
We responded:
"Hello Sha! We strive to accommodate and provide great customer service. Thank you for trusting us with your Auto insurance needs. "